FAQ

[Cancellation fees]

■Cruise service fees
・Up to 15 days after the date of Conclusion of the Contract: no cancellation fees
・From 15 days after the date of Conclusion of the Contract to 365 days before the cruise departure: JPY 25,000 per passenger per cruise
・From 364 days to 211 days before the cruise departure: 10% of the cost of the service
・From 210 days to 91 days before the cruise departure: 25% of the cost of the service
・Less than 91 days before the cruise departure: 100% of the cost of the service

■Fees for other services:
・Insurance benefits policies are non-refundable and non-cancellable.
・Individual/scheduled flights: CDP invoices the Passenger for the actual costs invoiced to CDP by the service provider at the time of cancellation.
・Group land-based services or Group air services under the Contract or Private/on demand services:
・Up to 15 days after the confirmation date: no cancellation fee,
・From 15 days prior to departure to 211 days prior to the cruise departure: 10% of the total cost of the services
・ From 210 days to 91 days prior to the cruise departure: 25% of the total cost of the services
・Less than 91 days prior to the cruise departure: 100% of the total cost of the services

Reservations for this charter cruise can only be made through travel advisors. Direct applications from this website are not available at this time. We will notify you by email once the travel advisors have been selected. * Selected travel advisors will be distributed on the website soon.

Inquiries regarding pre/post stays are only accepted if your cabin reservation has been completed. If you have not yet made a reservation, please book your cabin first before making an inquiry.

On the boarding day of your cruise, your vessel leaves the port mentioned on the first day of the itinerary. A few weeks before your departure, you receive your travel book with all the information necessary for the proper conduct of your cruise, including a reminder of your itinerary and the name of the port of embarkation.

It is possible for you to come to the place of departure for your cruise by your own means, or to call our services. Your round trip flights, your transfers between the airport and the port of embarkation and disembarking or your programs before and after cruise: PONANT accompanies you through the complete planning of your trip. Discover all the information on our no-worries offer here.

The embarkation schedule is indicated on the first day of your cruise itinerary. A few weeks before your departure, you receive your travel book with all the information necessary for the proper conduct of your cruise, including the embarkation schedule. Normally, you will be received and welcomed on board from 4:00 PM onwards, local time.

All passengers must have valid proof of identity and the necessary visas for the destination countries, according to their nationality. Details of the documents you need to provide can be found in the Formalities section of your main cruise details. Upon your arrival on board, the form of identification you used to complete the Information Sheet will be taken from you. It will be kept until the end of the cruise to be presented by the ship officials to the customs authorities at each port. If you need it during a port of call, it will be available for you at reception, provided that you return it once back on board.

More details of the end-of-cruise disembarkation will be given in the logbook and at reception. We invite you to read these details carefully. Disembarkation normally takes place in the morning, after the breakfast service.